Return and Refund Policy

At PROBUSINES, we want every customer to feel confident when shopping with us. Our return and refund guidelines are designed to be transparent and easy to follow.

1. Return & Exchange Period

You may request a return or exchange within 30 days from the date your order is delivered.
Requests submitted beyond this timeframe may not be accepted.

2. Conditions for Returns

To qualify for a return:

  • Items must be unused, undamaged, and kept in their original packaging.

  • All included accessories, manuals, and labels must be returned.

  • Items showing signs of misuse or improper handling are not eligible for return.

3. Return Shipping Responsibilities

  • Customers are responsible for the cost of sending items back.

  • Items must not be returned to the shipping origin.
    A dedicated return address will be provided after your request is approved.

  • Please pack items securely to avoid damage during transit.

4. How to Submit a Return or Exchange Request

To begin the process, contact our customer care team:

Email: service@probusines..shop


Phone: +1 (208) 909-4186

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once your request is reviewed, we will send detailed return instructions and the correct return address.

5. Refund Process

After your returned item is received and inspected, we will notify you of the result via email.

  • Approved refunds will be issued to the original payment method.

  • Processing typically takes up to 14 business days, depending on PayPal or your financial institution.

6. Exchanges

If you prefer an exchange instead of a refund, our team will assist you after your request is approved.
A replacement item will be shipped once the returned product has been received and checked.

7. Items Not Eligible for Return

The following cannot be returned or refunded:

  • Items damaged due to misuse, accidents, or improper handling

8. Important Notes

  • Your return authorization number (provided by email) must be clearly marked on the return package.

  • Keep your return tracking information until the refund or exchange is completed.

  • Processing may be delayed if the return shipments are not properly labeled or are missing documentation.

9. Contact Us

If you have questions about returns, refunds, or exchanges, feel free to reach us:

Email: service@probusines.shop


Phone: +1 (208) 909-4186
Address: No. 29, Shanmei Huangwu Road, Shanmei Village, Zhongxin Town, Zengcheng District, Guangzhou City, Guangdong Province, China
Customer Service Hours: Monday–Friday, 9 AM–6 PM EST