FAQ

What products are available at PROBUSINES?

PROBUSINES offers a range of essential pet products, including pet clothing, harnesses, and leashes. All items are designed with everyday use in mind, focusing on safety, comfort, and durability for pets. Our products cater to small, medium, and large dogs, providing practical solutions for owners.

Do you provide returns and exchanges?

Yes, we offer returns and exchanges. If you are not satisfied with the purchased product or need to change the size, you can contact our customer service team within a certain period of time after receiving the product and provide the reason for the return or exchange. Please note that the item must be in its original condition, including labels, tags, and packaging intact. For the detailed process and policy of return and exchange, please refer to our return policy page.

How can I select the proper size for my pet?

Each product page contains a detailed sizing chart. To ensure a good fit, measure your pet’s chest, neck, and back length. If your pet falls between two sizes, choosing the larger option is recommended for added comfort. Proper sizing helps prevent restriction of movement and enhances the pet’s experience.

Are PROBUSINES products safe for my pet?

Yes. All our products are made from non-toxic, pet-safe materials. Clothing is soft and breathable, while harnesses and leashes are designed to securely hold your pet during walks. Supervision is advised during initial use to ensure your pet is comfortable and safe.

How should PROBUSINES products be cared for?

  • Pet Clothing: Hand wash or use a gentle machine cycle. Air drying is preferred to maintain material quality and shape.

  • Leashes and Harnesses: Wipe clean with a damp cloth and inspect regularly for wear or damage. Routine care ensures longevity and optimal performance.

What are the shipping guidelines for PROBUSINES orders?

Orders are processed Monday through Friday. Standard delivery to the U.S. mainland typically takes 10–13 business days. Tracking information is provided with each shipment to help you monitor your package.

Can I return or exchange a product?

Yes. Returns or exchanges are accepted within 30 days of delivery for items that are unused and in their original condition. Customers are responsible for return shipping and a 1% handling fee. A specific return address will be provided after your request is approved. Contact our customer service team to start the return or exchange process.

What should I do if my item arrives damaged or defective?

If your product is damaged or defective upon arrival, please contact service@probusines.shop or call +1 (208) 909-4186. Include your order number and photos of the item. We will provide instructions for a replacement or refund as appropriate.

Does PROBUSINES offer assistance with product questions?

Yes. Our customer support team is available Monday–Friday, 9:30 AM–6:30 PM MST. We can help with selecting products, interpreting size charts, usage guidance, and product maintenance tips.

Are your products suitable for all dog sizes?

PROBUSINES products are made to fit small, medium, and large dogs. Each product page lists the recommended size range and weight guidelines. Checking these measurements carefully ensures a proper and comfortable fit for your pet.

Return method?

Your option to send us your return: By Mail

How can you get your return shipping label?

  • Defective Product -
    Download and Print
  • Customer Remorse -
    Customer Responsibility

Are the products sold on PROBUSINES authentic?

Yes. PROBUSINES is an authorized U.S. seller of DADAGOU brand products under approval from Honghu Daoge Beibei Trading Co., Ltd. All products are sourced through authorized channels, and our official brand authorization documentation is displayed on this website for customer reference.