FAQ

1. What types of products does PROBUSINES offer?
PROBUSINES specializes in practical pet products, including pet clothing, leashes, and harnesses. All products are designed for daily use, prioritizing safety, comfort, and durability for pets.

2. How do I choose the right size for my pet?
Each product listing includes a detailed sizing guide. We recommend measuring your pet’s chest, neck, and length accurately before selecting a size. If your measurements fall between sizes, choose the larger option for comfort.

3. Are your products safe for pets?
Yes. Our jackets, leashes, and harnesses are made from high-quality, non-toxic materials. Harnesses and leashes are designed to secure pets safely during walks, while clothing is breathable and comfortable for everyday wear. Always supervise pets while using our products, especially during the first few uses.

4. How should I care for PROBUSINES products?

  • Pet clothing: Hand wash or machine wash on a gentle cycle. Air dry is recommended.

  • Leashes and harnesses: Wipe clean with a damp cloth. Check for wear and tear regularly.
    Following these care instructions helps maintain product longevity.

5. What is your shipping policy?
We process orders Monday–Friday. Standard shipping times typically take 10–15 business days within the United States. Tracking information is provided for all orders.

6. Can I return or exchange a product?
Yes. PROBUSINES offers a 30-day return or exchange policy for unused and undamaged products. Shipping fees may apply unless the return is due to a product defect. Please contact our customer service team to initiate a return or exchange.

7. What if my product arrives damaged or defective?
If a product arrives damaged or defective, please contact us immediately at service@probusines.shop with your order number and photos of the item. We will provide instructions for a replacement or refund.

8. Do you offer support for product-related questions?
Yes. Our customer support team is available Monday–Friday, 9AM–6PM EST, via email or phone. We can provide guidance on product selection, sizing, usage, and maintenance.

9. Are your products suitable for all dog sizes?
We offer products for small, medium, and large dogs. Each product page specifies the recommended weight and size range. Always check the measurements carefully to ensure a proper fit.

10. How can I contact PROBUSINES?
You can reach us via:

  • Email: service@probusines.shop

  • Phone: +1 (208) 909-4186

  • Address: No. 29, Shanmei Huangwu Road, Shanmei Village, Zhongxin Town, Zengcheng District, Guangzhou City, Guangdong Province, China